Returns Policy

Thank you for shopping with JRSTART TECHNOLOGY CO., LIMITED! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our returns policy below for detailed instructions on how to proceed.

1. Return Period

You have 30 days from the date of receipt to request a return. After this period, unfortunately, we cannot offer a return or exchange.

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition with all tags, labels, and packaging intact.
• The item must be free from any stains, damage, or odors.
• The return request must be made within 30 days of receiving the order.

We reserve the right to reject returns if they do not meet these conditions.

3. Non-Returnable Items

The following items are non-returnable:

• Items marked as “Final Sale” or “Clearance”
• Underwear, swimwear, and other intimate apparel (for hygiene reasons)
• Gift cards or vouchers

4. How to Return an Item

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] with your order number and the item(s) you wish to return.
2. Our team will provide you with return instructions and a return authorization (if applicable).
3. Carefully pack the item(s) in their original packaging and ship them back to us using a trackable shipping method.

5. Return Shipping Costs

Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item, damaged item). We recommend using a tracked shipping service to ensure that your return is safely delivered.

6. Refunds

Once we receive your returned item and inspect it to ensure it meets our return policy conditions, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

Please note that it may take up to 7 business days for the refund to appear on your account, depending on your payment provider.

7. Exchanges

If you wish to exchange an item for a different size or color, we recommend placing a new order for the desired item and following our standard return process for the original purchase. We cannot guarantee that the item you wish to exchange for will be available.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will assist you in resolving the issue by offering a replacement or a full refund.

9. International Returns

For international returns, the same return policy applies. However, please note that customers are responsible for any duties, taxes, or customs fees associated with the return.

If you have any further questions or need assistance, please feel free to contact our customer service team at [email protected]. We are happy to help!

Thank you for shopping with us!